Delivering excellent customer service relies on careful pre-planning and organisation behind the scenes, which is why leading aluminium bi-fold hardware supplier AT Precision has invested in a new open source ERP software to help streamline its services.
The cloud-based business management software includes tools for CRM, e-commerce, billing, accounting, manufacturing, project management and warehouse management, and has been tailored by the company’s own programmers to meet its specific needs.
Sales Director Michael Hewitt comments: “This investment has allowed us to integrate our services, manage our finances, and streamline our inventory and purchasing operations, allowing for a seamless process from purchasing and production, right through to sales and customer service.
“We also use it to calculate exact stock numbers, which allows us to draw up accurate product sales history reports and helps us estimate forward plans in terms of stockholding, ensuring we always have the products our customers need, and that they never fall short.
“We also plan to upgrade the software system in the near future to include an online ordering portal, making purchasing from us even easier for our customers.”
The software investment is the latest in a series of big developments from AT Precision. The Durham-based company recently expanded their manufacturing facility to 18,000 square feet, ramping up production and ensuring they always have at least three months’ worth of stock in their warehouse.
Serving to over 100 fabricators across the country, AT Precision manufactures the Everglide range of bi-fold hardware, which includes rollers, top guides, pull handles, hinges, cleats and shootbolt handles, all of which are made from cast aluminium and are compatible with major systems.
The company manufactures all bi-fold hardware in-house and supplies directly to fabricators, meaning customers can access high-quality products at a very affordable rate.
AT Precision also manufactures the Everseal range of gaskets compatible with major systems, and supplies door locks and plastic ancillaries, which include injection-moulded cill end caps and adapter caps.
Michael continues: “Thanks to careful pre-planning and clever investments, combined with the excellent job management features of our new cloud-based software, we’ve managed to maintain a 99.9% OTIF score throughout the pandemic, while keeping our price increases to a minimal 6%, a lot less than many other suppliers.
“Investment in this new software has been very rewarding, as it’s streamlined processes across the board, allowing us to really focus on what’s important – delivering high-quality products, on time, to our valued customers across the country.”